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HEllo, I'm
Jonathan DiRusso

Senior IT Administrator / IT Consultant

Experience

17+ Years Experience!

Starting at a young age I have spent countless years studying and excelling in technology. While most people were dissecting frogs, I was dissecting computers.  As a graduate of ITT Technical Institute with a degree in Computer Science, my extensive hands on experience gives me the ability to troubleshoot while educating clients in a manner that will be of value to them for future issues.

D3 Computer Consulting

Independent Consultant

2005-Present
Talented, results-driven hands-on Professional dedicated to surpassing expectations and achieving unwavering commitment to customer service. With the ability to resolve complex issues creatively using tact and diplomacy to achieve a win-win scenario. Proven success delivering the successful completion of project or multiple projects through strategic-relationships / partner-ship building skills with the ability to guide motivated team members. Demonstrated self-starter with the ability to work well alone or with others in multi-functional team environment.
PG Calc

Senior technology Administrator and Support Specialist

2008 - Present
Senior technology administrator for private software and consulting firm.

 

Manage vendor relationships for software and hardware. Create, manage, and enforce technical standards, including desktop/laptop/mobile imaging. Collaborate cross-functionally with internal teams and vendors to define and drive technology acquisition programs, execute technical upgrades, and deliver timely and proficient support.

 

Notable Contributions:

  • Defined technical support strategy including triage procedures, off-hours support solutions, ticketing system and vendor contracts.
  • Increased visibility into sales & marketing results by leading technology upgrade, including managing a CRM upgrade and inbound marketing software implementation.
  • Successfully managed VOIP telephony upgrade for 50+ individuals.
  • Manage external storage to use and predict and plan for upgrades, projecting budget changes and forecasting staff requirements.
  • Defined and implemented triage strategy for desktop support for 50+ individuals.
  • Manage remote support of employees in 4 states.
  • Setup a virtual environment consisting of over 30 virtual servers at 3 different datacenter locations that currently is supported by myself.
  • Wrote, implemented and executed the disaster recovery policy for the company.

PG Calc

Desktop Support Admin

2004-2008
Team lead for desktop support and technology planning. 

 

Notable Contributions:

  • Provided daily desktop support and escalation management (if required) to 30+ employees, over 1/3 of which are remote.
  • Administered and supported VOIP telephone system for local and remote employees.
  • Strategized and executed purchases for new employees and technical upgrades for existing employees.
  • Managed IT purchases and planning transparently by holding monthly IT meetings with all departments to review IT budget, spend, and progress-to-plan.
  • Trouble shot and maintained all copier, fax, and sorting machines.
  • Responded efficiently to clients to troubleshoot or counsel.
  • Managed IT projects that demanded more than 40 hours of staff time with project plans that publicize deadliness, responsibilities, and progress-to-plan.
  • Acted as liaison with landlord and vendors to manage building and physical plant.
  • Managed technical requirements for all travel, including conferences and other sales and marketing travel.

Coldwell Banker Realty

IT Administrator

2002-2004
IT Administrator

  • Managed the front-side transactions aspect of home buying for 47 realtors.
  • Recorded and catalogued all sales transactions associated with home purchases.
  • Crosschecked and reconciled all transactions within the real estate systems, including MLS, Rosenoff, LVL, Trident and numerous excel spreadsheets.
  • Acted as a lead to familiarize new agents with the office and train them on proper procedures to activate new listings, submit P&S transactions and more.
  • Trouble shoot computer and network problems (IS) while working closely with agents to resolve individual computer problems, network configurations, software installations and provided training on the Microsoft office suite.
  • Handled large switchboard and delivered phone calls, as well as greeted walk-in customers in a professional and friendly manor.
  • Arranged and setup for sales meetings, drafting of agendas, worked on special projects as needed in conjunction with office goals.

Education

Just My Education

ITT Technical Institute

Associates in Computer Science

2002-2004
Focuses were in desktop support, IT project management and technical planning. Graduated with honors while maintaining a 4.0 G.P.A.
Suffolk University

Business Management / Computer Science

2000 - 2002
Did coursework in business management, economics and computer science.

My Skills

Just My Awesome Skills

Microsoft Office

Advanced, 17 years

Technical Expertise

Advanced, 17 years

Microsoft Windows

Advanced, 17 years

Macintosh OSX

Advanced, 10 years

Knowledge

  • Windows XP/Vista/7/8/10 installation, optimization, support
  • Windows Server 2000-2016 implementation and support
  • Office 365 implementation and support
  • Microsoft Hyper-V support and creation of virtual enviroments
  • Spyware and Malware removal proficient
  • Hardware experience: complete PC, MAC server and laptop breakdowns, builds and fixes.
  • Apple MAC OSX (10.4 and up, installation, optimization and support)
  • Apple OSX server, implementation and support
  • iPhone, iPad, and Android Support
  • Linux installation & basic support
  • PBX & VOIP phone systems implementation and support
  • Printer, Fax & Copier Installation and Support
  • Crossover MAC implementation and support.
  • Proficient in Internet Explorer, Safari, Chrome, Firefox, Drobox, LogMeIn, GoToMeeting, Carbonite, Adobe Master Suite and more.
  • Social Media Proficient in Facebook, Twitter, Instagram and LinkedIn
  • Researching, quoting and ordering equipment through vendors ( XO, Dell, HP…)
  • Proficient Network Cable Installer with in-depth knowledge and understanding of network cabling installation. Strong ability in measurement cutting and splicing cable.
  • Intermediate knowledge of WordPress installation and setup of websites.
  • Experience in Active Directory Services and Group Policy
  • VMWare ESX Server installation and creation of virtual environments
  • Antivirus support current versions of Symantec and Trend Micro, Bitdefender and K9
  • Microsoft Exchange 2003,2007,2010,2013 support
  • Experience in Active Directory Services and Group Policy
  • Currently learning about firewall implementation and support
  • Currently learning about Amazon AWS services
  • Currently learning about  SQL server
  • Currently learning about scripting and Python coding

Hobbies

Video Games & Building Arcade Machines
100
Golf
100
Working Out
100
CryptoCurrency and Mining
100

Jonathan DiRusso

awesome.
invincible.
unbeatable.
indestructible.