Talented, results-driven hands-on Professional dedicated to surpassing expectations and achieving unwavering commitment to customer service. With the ability to resolve complex issues creatively using tact and diplomacy to achieve a win-win scenario. Proven success delivering the successful completion of project or multiple projects through strategic-relationships / partner-ship building skills with the ability to guide motivated team members. Demonstrated self-starter with the ability to work well alone or with others in multi-functional team environment.

Senior technology administrator for private software and consulting firm.

 

Manage vendor relationships for software and hardware. Create, manage, and enforce technical standards, including desktop/laptop/mobile imaging. Collaborate cross-functionally with internal teams and vendors to define and drive technology acquisition programs, execute technical upgrades, and deliver timely and proficient support.

 

Notable Contributions:

• Defined technical support strategy including triage procedures, off-hours support solutions, ticketing system and vendor contracts.
• Increased visibility into sales & marketing results by leading technology upgrade, including managing a CRM upgrade and inbound marketing software implementation.
• Successfully managed VOIP telephony upgrade for 50+ individuals.
• Manage external storage to use and predict and plan for upgrades, projecting budget changes and forecasting staff requirements.
• Defined and implemented triage strategy for desktop support for 50+ individuals.
• Manage remote support of employees in 4 states.
• Setup a virtual environment consisting of over 30 virtual servers at 3 different datacenter locations that currently is supported by myself.
• Wrote, implemented and executed the disaster recovery policy for the company.

Team lead for desktop support and technology planning. 

 

Notable Contributions:

• Provided daily desktop support and escalation management (if required) to 30+ employees, over 1/3 of which are remote.
• Administered and supported VOIP telephone system for local and remote employees.
• Strategized and executed purchases for new employees and technical upgrades for existing employees.
• Managed IT purchases and planning transparently by holding monthly IT meetings with all departments to review IT budget, spend, and progress-to-plan.
• Trouble shot and maintained all copier, fax, and sorting machines.
• Responded efficiently to clients to troubleshoot or counsel.
• Managed IT projects that demanded more than 40 hours of staff time with project plans that publicize deadliness, responsibilities, and progress-to-plan.
• Acted as liaison with landlord and vendors to manage building and physical plant.
• Managed technical requirements for all travel, including conferences and other sales and marketing travel.

IT Administrator

• Managed the front-side transactions aspect of home buying for 47 realtors.
• Recorded and catalogued all sales transactions associated with home purchases.
• Crosschecked and reconciled all transactions within the real estate systems, including MLS, Rosenoff, LVL, Trident and numerous excel spreadsheets.
• Acted as a lead to familiarize new agents with the office and train them on proper procedures to activate new listings, submit P&S transactions and more.
• Trouble shoot computer and network problems (IS) while working closely with agents to resolve individual computer problems, network configurations, software installations and provided training on the Microsoft office suite.
• Handled large switchboard and delivered phone calls, as well as greeted walk-in customers in a professional and friendly manor.
• Arranged and setup for sales meetings, drafting of agendas, worked on special projects as needed in conjunction with office goals.